Refund Policy

  1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In case of purchase through the Paypal payment method, the commissions on the transaction will be withheld.
  2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term starts from the date of receipt of the last product.
  3. The user who intends to exercise the right of withdrawal must communicate it to Coffeekeys by Polli Matteo by explicit declaration, which can be sent by registered letter with return receipt and / or certified e-mail to the following address:


  1. The buyer may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014, which is not mandatory.
  2. The goods can be returned to any point of sale or collection in Italy, as will be indicated on the web page at the time of purchase.
  3. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 20 days.
  4. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until the goods are received or until the buyer demonstrates that he has returned the goods.
  5. The right of withdrawal will not apply if the services and products of are included in the categories of art. 59 of Legislative Decree 206/2005.
  6. The site will make the refund using the same payment method chosen by the buyer during the purchase.