Terms and Conditions
Art. 1 - General Provisions
By browsing this area, the user accesses the website www.coffeekeys.eu, owned by Coffeekeys by GEP Components SRL, accessible via the URL: https://coffeekeys.eu/. Browsing and transmitting a purchase order on the site implies acceptance of the Terms and the Data Protection Policies adopted by the site, as indicated therein.
These General Terms and Conditions of Sale apply to the sale of products exclusively with reference to purchases made on the website www.coffeekeys.eu in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by:
- Company: Coffeekeys by GEP Components SRL
- Address: Via Preon, 9/B 36045 Lonigo (VI)
- VAT Number: 04547410243
- Registered with REA, number 412218
The user is required, before accessing the products provided by the site, to read these General Terms and Conditions of Sale, which are considered generally and unequivocally accepted at the time of purchase.
The user is encouraged to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Coffeekeys by GEP Components SRL reserves the right to modify unilaterally and without notice.
Art. 2 - Subject
These General Terms and Conditions of Sale regulate the offer, transmission, and acceptance of purchase orders for products on www.coffeekeys.eu, and do not govern the provision of services or the sale of products by third parties present on the same site through links, banners, or other hypertext links.
Before sending orders and purchasing products and services from third parties, it is advisable to verify their terms and conditions of sale.
Art. 3 - Conclusion of the Contract
To conclude the purchase contract, it will be necessary to fill out the electronic form and submit it following the relevant instructions. The form contains a reference to the General Terms and Conditions of Sale, images of each product and their respective prices, available payment methods, delivery methods, and related shipping and delivery costs, as well as a reference to the conditions for exercising the right of withdrawal, and the methods and timing of product returns.
Before concluding the contract, the user will be asked to confirm they have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the completed form from the user, after verifying the correctness of the data contained therein. The buyer will be obligated to pay the price from the moment the online order transmission procedure is completed, which occurs by clicking the "PAY NOW" button at the end of the guided process. Once the contract is concluded, the seller will handle the order for fulfillment.
Art. 4 - Product Availability
Product availability refers to the actual availability at the time the buyer places the order. This availability should be considered purely indicative, as products may be sold to other customers before the order is confirmed due to the simultaneous presence of multiple users on the site.
Even after sending the order confirmation email, partial or total unavailability of the goods may occur. In such cases, the order will be automatically corrected by removing the unavailable product, and the buyer will be immediately informed via email.
If the buyer requests the cancellation of the order, thereby resolving the contract, Coffeekeys by GEP Components SRL will refund the amount paid within 10 days from the moment Coffeekeys by GEP Components SRL becomes aware of the buyer's decision to resolve the contract.
Art. 5 - Products Offered
Coffeekeys by GEP Components SRL sells: Mechanical Keyboards (related spare parts). The offer is detailed on our website at the link: https://coffeekeys.eu/.
Art. 6 - Payment Methods and Prices
The price of the products will be the one indicated from time to time on the site, unless there is an obvious error.
In the case of an error, Coffeekeys by GEP Components SRL will notify the buyer as soon as possible, allowing them to confirm the order at the correct amount or cancel it. However, www.coffeekeys.eu will not be obligated to provide the goods at the incorrectly indicated lower price.
The prices on the site include VAT but do not include shipping costs. Prices may change at any time. Changes do not affect orders for which confirmation has already been sent.
Once the desired products are selected, they will be added to the cart. It will be sufficient to follow the instructions to complete the purchase by entering or verifying the requested information at each step of the process. The order details can be modified before payment.
Payment can be made via:
- Credit Card
- Paypal
- Bank Transfer
Art. 7 - Delivery
Coffeekeys by GEP Components SRL ships throughout Italy, excluding the Vatican City State and the Republic of San Marino.
Coffeekeys by GEP Components SRL will only make deliveries to the address provided by the user at the time of purchase.
Delivery is generally made by the specified date or, if no delivery date is specified, within the estimated time provided when selecting the delivery method and, in any case, within a maximum of thirty days from the confirmation date.
If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify the location of the order and how to arrange for a new delivery.
If the user is unable to be present at the delivery location at the agreed time, they are requested to contact us again to arrange a new delivery date.
If delivery is not possible for reasons not attributable to us after thirty days from the date the order is available for delivery, we will assume that the contract is resolved.
As a result of the resolution, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method different from the ordinary method offered, without undue delay and in any case within 20 days from the date of contract resolution. The transport costs resulting from the contract resolution may have additional costs, which will be borne by the buyer.
Shipping costs are borne by the buyer and are explicitly stated at the time of order placement.
Art. 8 - Risk Transfer
The risks related to the products will pass to the buyer once the products are delivered. Ownership of the products is considered acquired once the full payment of all amounts due in relation to the products, including shipping costs, has been received, or at the time of delivery, if this occurs later.
Art. 9 - Warranty and Commercial Compliance
The seller is responsible for any defect in the products offered on the site, including the non-conformity of items to the products ordered, in accordance with Italian regulations.
If the buyer entered into the contract as a consumer, meaning any individual acting on the site for purposes unrelated to their business or professional activity, this warranty is valid provided that the defect appears within 24 months from the date of delivery of the products; that the buyer formally complains about the defects within a maximum of 2 months from the date the defect was recognized.
In the event of non-conformity, the buyer, who entered into the contract as a consumer, has the right to obtain the restoration of the products' conformity free of charge, through repair or replacement, or to obtain an appropriate price reduction or the resolution of the contract regarding the disputed goods and the consequent refund of the price.
All return costs for defective products will be borne by the seller.
Art. 10 - Right of Withdrawal
In accordance with current legal provisions, the buyer has the right to withdraw from the purchase without specifying a reason, within 14 days from the date of receipt of the products, in accordance with Article 57 of Legislative Decree 206/2005. In the case of purchases made through Paypal, the transaction fees will be retained.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
The user wishing to exercise the right of withdrawal must notify Coffeekeys by GEP Components SRL through an explicit declaration, which can be sent by registered mail with return receipt and/or certified email to the following address:
The buyer may also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract, or alternatively submit the withdrawal form, as provided in Annex I, Part B, Legislative Decree 21/2014, although it is not mandatory.
The goods can be returned at any retail point or collection point located in Italy, as indicated on the product page at the time of purchase.
The goods must be returned intact, in their original packaging, complete in all parts, and with the attached fiscal documentation. Subject to verification of compliance with the above, the site will refund the amount for the products subject to withdrawal within a maximum of 20 days.
As provided by Article 56, paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until the goods are received or until the buyer demonstrates that the goods have been returned.
The right of withdrawal does not apply to cases where the services and products on www.coffeekeys.eu are included in the categories listed in Article 59 of Legislative Decree 206/2005.
The site will perform the refund using the same payment method chosen by the buyer at the time of purchase.
Once the online purchase procedure is completed, the consumer cannot exercise the order cancellation and/or right of withdrawal in cases involving the supply of customized goods, as established by Article 16, letter c) of European Directive 2011.83 EU, and by Article 59 "Exclusions", paragraph 1, letter c), Legislative Decree No. 21.2.2014.
In the case of preorders, it will not be possible to cancel after the end of the preorder period. All cancellation policy exclusions will be clearly indicated on the product page before the preorder begins.
Art. 11 - Data Processing
The buyer's data are processed in accordance with the applicable data protection laws, as specified in the relevant section containing the notice pursuant to Article 13 of Legislative Decree No. 30/06/2003 and Article 13 of EU Regulation 2016/679 (Privacy Policy), as amended and integrated.
Art. 12 - Safeguard Clause
In the event that one of the clauses in these General Terms and Conditions of Sale is deemed null for any reason, this will not affect the validity and compliance of the remaining provisions of these General Terms and Conditions of Sale.
Art. 13 - Contacts
Any request for information can be sent by email to the following address: info@coffeekeys.eu.
Art. 14 - Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any prevailing mandatory rules of the buyer's country of habitual residence. Consequently, the interpretation, execution, and resolution of these General Terms and Conditions of Sale are subject exclusively to Italian law.
Any disputes related to or arising from them must be resolved exclusively by the Italian judicial authority. In particular, if the buyer is a Consumer, any disputes will be resolved by the Court of the buyer's domicile or residence, according to the applicable law.
These conditions were drafted on 09/11/2024.